Terms of Service

Introduction

These Terms of Service (“Terms”) govern your use of the Tarteel House website and services.

By using our website, requesting a trial, purchasing lesson bundles, or using our services, you agree to these Terms.

If you do not agree, please do not use our website or services.

Who we are

Tarteel House is operated by:

Who may book and use the service

Tarteel House is intended for parents or legal guardians arranging lessons for children.

By booking a trial or purchasing lessons, you confirm that:

• you are at least 18 years old;
• you are authorised to act for the child concerned;
• the information you provide is accurate and up to date.

Our service

Tarteel House provides online one-to-one Qur’an learning sessions for children.

Service features may include:

• trial sessions;
• recurring online lessons;
• teacher matching;
• bundle-based pricing;
• progress notes or summaries;
• parent check-ins;
• scheduling and rescheduling options.

Specific features, durations, pricing, and availability may change from time to time and will be described on the website or during booking.

Trial sessions

We may offer a free trial session for new families.

A trial is offered to help the family assess fit and is subject to availability.

We reserve the right to:

• limit one free trial per child or family;
• decline or reschedule trial requests where necessary;
• refuse repeated or abusive trial requests.

A trial does not guarantee continued availability of a specific teacher or time slot.

Booking and teacher matching

We aim to match families with a suitable teacher based on the information provided, but teacher allocation remains subject to availability and operational needs.

We may suggest an alternative teacher or time where needed.

We do not guarantee that a requested teacher, language, day, or time will always be available.

Session bundles, pricing, and payment

Prices are shown in the currency stated on the website unless otherwise agreed.

When you purchase a bundle, you are buying the number of sessions specified in that bundle and any stated included features.

Payment must be completed using an approved payment method before paid sessions begin, unless we agree otherwise in writing.

We may update prices from time to time, but changes will not affect bundles already purchased unless clearly agreed.

Scheduling and attendance

Sessions are arranged at agreed times between the family and Tarteel House.

You are responsible for attending on time and ensuring the child has:

• a suitable device;
• internet access;
• a reasonably quiet learning environment.

If you expect to miss or move a session, please tell us as early as possible.

Any rescheduling, lateness, missed-session, and make-up rules should also be stated clearly in your booking materials or policy summary. If there is any conflict between these Terms and a more specific written scheduling policy provided by us, the more specific policy will apply to the extent of that conflict.

Lesson environment and parental role

Parents or guardians remain responsible for the child’s welfare, supervision, and environment during online lessons.

For younger children especially, a parent or guardian should remain reasonably available during the session.

Tarteel House provides educational services only. We do not take on parental, medical, therapeutic, or childcare responsibilities.

Conduct and respectful use

We expect respectful conduct from families, students, teachers, and staff.

You must not:

• use the service for unlawful purposes;
• record, copy, or redistribute lessons or materials without permission, except where clearly allowed;
• behave abusively, threateningly, or disrespectfully toward teachers or staff;
• misuse trial offers, payment systems, or scheduling arrangements;
• upload or send harmful, illegal, or infringing material.

We may suspend or terminate access where necessary to protect children, teachers, staff, or the integrity of the service.

Safeguarding and service boundaries

We aim to provide a respectful, child-appropriate educational environment.

If we reasonably believe a booking, communication, or lesson arrangement creates a safeguarding, legal, or operational concern, we may pause, reschedule, refuse, or end the service.

Refunds and cancellations

Free trial sessions are free of charge. For paid bundles, sessions already delivered are non-refundable. For unused sessions, any refund, credit, or cancellation handling is subject to our published policy and any mandatory consumer rights that apply under applicable law.

Intellectual property

All content on the website and in our service materials, including text, branding, logos, design elements, downloads, teaching materials, and original content, is owned by or licensed to Tarteel House unless stated otherwise.

You may not copy, distribute, adapt, sell, or reuse this content without our prior written permission, except for normal personal use related to the service.

Website use and availability

We try to keep the website accurate and available, but we do not guarantee uninterrupted or error-free operation.

We may update, suspend, withdraw, or change parts of the website or service at any time.

Third-party services

We may rely on third-party providers for payments, communications, scheduling, hosting, analytics, or lesson delivery.

We are not responsible for outages, delays, or failures caused solely by third-party platforms outside our reasonable control, although we will try to manage issues fairly.

Limitation of liability

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

To the fullest extent permitted by law, Tarteel House will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or service.

Our total liability in relation to paid services will, to the fullest extent permitted by law, be limited to the amount you paid to us for the relevant bundle or service giving rise to the claim.

This does not affect mandatory consumer rights that cannot be limited by law.

Termination

We may suspend or terminate access to the website or services where reasonably necessary, including for non-payment, repeated missed sessions, abusive conduct, safeguarding concerns, suspected fraud, or serious breach of these Terms.

You may stop using the service at any time, subject to any applicable payment, refund, or scheduling terms.

Consumer rights

Nothing in these Terms is intended to remove or reduce any mandatory rights you may have under applicable consumer protection law.

Governing law and jurisdiction

These Terms are governed by the laws of Spain, unless mandatory consumer law in your customer’s place of residence provides otherwise.

The courts of Barcelona, Spain will have jurisdiction, subject to any mandatory rights that allow consumers to bring claims elsewhere.

Contact

If you have questions about these Terms, please contact: